Shipping Policy Effective Date: 4/14/2024
Thank you for shopping with Cottage & Sage! We’re committed to offering you a seamless and enjoyable shopping experience. Our reliable and efficient shipping options ensure that you receive your order promptly. Please review our shipping policy below:
Processing Time:
We process and ship orders within 1-2 business days of payment confirmation. However, custom or personalized orders may require additional processing time. Therefore, please refer to the product description for estimated processing times.
Shipping Methods:
We offer various shipping methods to suit your needs, including standard, expedited, and often free shipping options. Consequently, shipping rates and delivery times depend on your location, the selected shipping method, and the weight and dimensions of your order.
Shipping Rates:
Shipping rates are calculated based on your order’s weight, size, and destination. Additionally, shipping costs will be displayed at checkout before you complete your purchase. We may also offer free shipping promotions for qualifying orders; check our website or promotional emails for current offers.
Domestic Shipping (within the United States):
Domestic orders generally arrive within 1-2 business days after shipment. We partner with reputable carriers to ensure timely and secure delivery.
International Shipping:
Currently, we do not offer international shipping, but we will update this policy when the option becomes available.
Order Tracking:
After shipping, you will receive a confirmation email with a tracking number. Note that free shipping orders sent via letter mail might not include tracking.
Shipping Address:
Ensure your shipping address is accurate and complete before submitting your order. We are not responsible for orders shipped to incorrect or incomplete addresses. Furthermore, orders returned to Cottage & Sage as “return to sender” will not be eligible for a refund or replacement.
Shipping Delays:
Although we strive to deliver promptly, unforeseen circumstances like weather or carrier delays might cause delays. We appreciate your patience and understanding in these situations.
Lost or Damaged Shipments:
If your order is lost or damaged during transit, contact us immediately. We will collaborate with the shipping carrier to resolve the issue and offer a replacement or refund based on the circumstances.
Questions or Concerns:
If you have questions or concerns about your order or our shipping policy, please reach out to us. Our customer support team is ready to assist you and ensure an exceptional shopping experience.
Thank you for choosing Cottage & Sage. We value your business and look forward to serving you again!